a place for zinesters - writers and readers
I'd contacted them about a payment that hadn't transfered to be 'available' when it said it was in and ready for me - it turned out that their server had gone down due to something at their end, and it took 2 days to be available.
And I contacted them later about a discrepancy in what I thought was the total though that turned out to be my error. Both times they were helpful.
What I'd recommend is responding back with the person's name and reasking the question very clearly, if it still needs to be resolved. Otherwise, if the problem was actually fixed, just let it go.