paypal help

[kit feral]

Okay guys, I finally got around to figuring out PayPal. I purchased a few awesome things I'd been eying on Etsy, and thought everything was going great.

And then I got an email saying my account had been limited. (And limited, it seems, really means... shut down.)

Now, I'm new to PayPal. Signed up two days ago. And I'm not exactly internet buying savvy. I can't understand the steps to fix it, or really why it happened. I emailed PayPal for help, but they simply sent me back the instructions that are on the site, and apologized. I would call them, but they're not open during times I'm not in school/work for the next few days, and they've put a lock on my last two transactions, which I'd like to have completed.

If anyone's experienced this, or is just really familiar with PayPal (I know there's a few of you out there!) and could explain how to solve this in simple language, I would really appreciate it. Thanks!

[kit feral]

Is PayPal known to be useful, customer service wise? I'm just not finding them helpful at all, almost to the point where it's funny. I'd emailed asking what additional steps they wanted me to take to free my transactions, as it said in big letters "awaiting your action" but there seemed to be nothing I could do... and got this answer.


Thank you for taking time to contact PayPal, my name is Sarah Jane and I
will be happy to assist you with your concern. I would like to let you
know that you are valuable to us and it is our greatest priority to
resolve your concern.

Thank you for the email and you are welcome! We are pleased to have you
as a member of the PayPal community. If you need assistance in the
future, you can contact customer service by email by clicking "Contact
Us" at the bottom of any PayPal page. Thank you for using PayPal!

If you have more questions, please visit our website www.paypal.com.

Sincerely,
Sarah Jane
PayPal Resolution Services
PayPal, an eBay Company


... So... that... wasn't an answer at all.

[Elaine]

I'd contacted them about a payment that hadn't transfered to be 'available' when it said it was in and ready for me - it turned out that their server had gone down due to something at their end, and it took 2 days to be available.

And I contacted them later about a discrepancy in what I thought was the total though that turned out to be my error. Both times they were helpful.

What I'd recommend is responding back with the person's name and reasking the question very clearly, if it still needs to be resolved. Otherwise, if the problem was actually fixed, just let it go.

[kit feral]

I hope it's been fixed... I really don't know. It says "complete" but it also says "requires my action" and the sellers say it hasn't gone through. I guess I'll just leave it for a few more days and see what happens.

Elaine said:

I'd contacted them about a payment that hadn't transfered to be 'available' when it said it was in and ready for me - it turned out that their server had gone down due to something at their end, and it took 2 days to be available.

And I contacted them later about a discrepancy in what I thought was the total though that turned out to be my error. Both times they were helpful.

What I'd recommend is responding back with the person's name and reasking the question very clearly, if it still needs to be resolved. Otherwise, if the problem was actually fixed, just let it go.

[Elaine]

Well, if it says complete, try to withdraw it. If no $ amount shows up in your field on that screen to forward to your bank account then wait a few days.