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ANY legit email from Paypal will have your name in it, they don't send generic emails out.
Yes, the phishing things come regularly, but they never ever will be using your real name at the start of the message.
Use the 'contact us' button and email them.
I've emailed questions in the past and got answers to them within 2 days.
The only thing I know is that, in the past couple of years, PayPal has gotten really trigger-happy with new accounts. There's not a lot of explanation as to why they limit the accounts but I think it's only for a specific time period. Did your communications suggest that the account would be back to normal after x-amount of time?
I think PayPal's kind of a fraud magnet and they've gotten more proactive lately about trying to head it off at the pass...
get your mummy to help you!!! thats wat id do!!!
I forget, was this your first useage of the account? It took almost a week before my payments were smoothed out when I first started, after that I've had NO problems in the past 4 years. Dealing with the e-checks were a little strange, but all the other money transfers, money requests and posts all went smoothly.
If the problem was resolved, you should be fine. I think only the new accounts may have a small waiting list.